At Butik Belle, your satisfaction is our top priority. If you’re not fully happy with your purchase, we’re here to help.

✅ Return Eligibility

You may request a return or exchange if:

  • The item is damaged, defective, or incorrect.
  • You notify us within 3 days of receiving the product.
  • The item is unused, in its original packaging, with tags intact.

❌ Non-Returnable Items

  • Personal care items (e.g., skincare, cosmetics)
  • Underwear or innerwear
  • Discounted or clearance sale items
  • Products damaged due to misuse

📦 How to Request a Return

  1. Contact our support team via phone, email, or Facebook/Instagram inbox within 3 days of delivery.
  2. Share your order number, photos of the item, and reason for return.
  3. Our team will guide you through the return or exchange process.

💸 Refund Process

  • If your return is approved, you can choose between:
    • Replacement/Exchange
    • Store Credit
    • Refund (for eligible cases)
  • Refunds (if applicable) are processed within 5–7 business days after we receive and inspect the returned product.
  • Refunds are made via bkash/Nagad/bank transfer, depending on your original payment method.

🚚 Return Shipping

  • For defective or incorrect items: We cover the return shipping cost.
  • For other reasons (e.g., change of mind): Customers are responsible for return shipping.

Need Help?
Our customer care team is here to assist you every step of the way.
📞 +8801758917745
📧 [email protected]